Register Your Product.
Protect Your Wellness Investment.

Fill the warranty registration form on this page — it takes 3 minutes. You need your product model, serial number, invoice number, purchase date, purchase price and contact details. Submit the form and you will receive a warranty certificate at support@arama.asia within 2–3 working days.

Warranty registration is not mandatory to use your product, but it is mandatory to claim warranty service. Unregistered products face delays or rejection of warranty claims. We strongly recommend registering within 30 days of purchase — it is free and takes just 3 minutes.

Products should be registered within 90 days of purchase to activate full warranty coverage. Late registrations (90–180 days) may be accepted with reduced warranty period. Registrations after 180 days are subject to inspection and may not be eligible for full warranty. Register early — it's free.

You need: (1) Original purchase invoice or order confirmation with purchase amount. (2) Product serial number from the label on the back or base of the product. (3) Your full name, mobile number, email and installation addresss. Keep your invoice safe — you will need it for any future warranty claims.

The serial number is printed on a sticker or metal plate on the back or underside of your massage chair. For portable devices (eye massager, gun massager, scalp massager), check the back panel or the box packaging. Common ārāma model codes include A337-2 (Breeze/Bliss) and A306-8 (Serenity/Oasis/Aura). WhatsApp us a photo and we can identify your model.

Yes. After successful registration, ārāma will email you a digital warranty certificate within 2–3 working days. This certificate includes your registration ID, product details, warranty start and end dates. Save this certificate — it is required when making a warranty claim.

Products purchased at full MRP receive 5 years warranty. Products purchased below MRP receive proportionally reduced warranty: up to 5% below MRP = 4.5 years; 6–10% below = 4 years; 11–20% below = 3 years; 21–30% below = 2 years; more than 30% below = 1 year. Second-hand or refurbished products = 2 years (extendable to 5 years). Commercial use = AMC only.

ārāma's warranty is funded from product margins. Deep discounts below MRP reduce the margin available to fund after-sales service. The proportional warranty model ensures that the warranty period is always fair — customers who pay closer to MRP get more coverage, while those who purchase at heavy discounts still receive meaningful protection. This model is fully transparent and disclosed at time of sale.

Use the Warranty Calculator on this page — select your purchase type and it will show your warranty period instantly. Alternatively, email support@arama.asia with your invoice and purchase amount — we will confirm your exact warranty end date within 24 hours.

Yes. All ārāma warranty periods are extendable — including second-hand registrations which start at 2 years and can be extended to 5 years. Warranty extensions must be purchased before the current warranty expires. Contact support@arama.asia for current extension pricing. Extensions on already-expired warranties are not available.

Yes. Second-hand and refurbished ārāma chairs are eligible for a 2-year warranty registration by the new owner — starting from the date of new-owner registration. This is extendable to 5 years. An inspection may be required before registration is confirmed. Email support@arama.asia with the chair model, your purchase details and photos of the product.

The warranty covers mechanical defects in the roller mechanism, motors, actuators, air pump, solenoid valves, control board, wiring and remote control. It does NOT cover upholstery wear, leather fading, foam compression, cosmetic damage, or parts damaged by physical impact, liquid or voltage spikes. See the full terms above.

Email support@arama.asia or WhatsApp +91 7090090100 with your warranty registration ID, product serial number, purchase invoice and description of the fault. Our team will assess the claim within 24 hours and schedule a service visit. Approved warranty repairs are performed at no charge including parts and labour.

Simple repairs are completed in 1–2 visits within 5–7 working days. If parts need to be sourced, resolution may take 10–14 working days. ārāma's service team will keep you informed of progress at each stage. For urgent issues, WhatsApp +91 7090090100 — we prioritise warranty claims with active registration.

If your warranty claim is rejected, you will receive a written explanation. If you disagree with the rejection, you can: (1) Request a second inspection. (2) Email support@arama.asia with subject "WARRANTY DISPUTE — [Registration ID]". (3) Under the Consumer Protection Act 2019, you may file a complaint with the National Consumer Helpline (1800-11-4000) or approach the Consumer Disputes Redressal Commission. ārāma resolves all disputes in good faith.

Yes, the warranty is valid pan-India regardless of your current city. Update your registered addresss by emailing support@arama.asia with your registration ID and new addresss. Service availability may vary by city — for some remote locations, we offer guided remote support and parts dispatch rather than an in-home visit.

After warranty expiry, ārāma continues to provide full repair and maintenance services at competitive paid rates. You can also purchase an extended warranty or AMC before expiry to continue coverage. Our team services all ārāma models regardless of warranty status — your investment is supported for the entire lifespan of the product.

Delivery damage must be reported within 48 hours of receipt. Do not register the product — email support@arama.asia with photos of the damage and packaging immediately. Delivery damage is handled as a replacement or repair claim separately from warranty. Do not sign the delivery receipt if visible damage is present — note the damage on the delivery challan.

Commercial use includes any deployment where the massage chair is used by multiple people in a business context: pay-and-use lounges, hotel lobbies, airport lounges, gym floors, physiotherapy clinics with patient use, corporate office shared chairs and spa facilities. Products used in these settings undergo significantly more wear than home use and require AMC-based coverage rather than standard consumer warranty.

Family home use with 3–5 people using the chair daily is classified as residential use — standard warranty applies. Commercial classification applies only when the chair is deployed in a business setting or used by 10+ different users per day in a public/shared space. If you are unsure, email support@arama.asia — we will guide you to the correct registration type.

AMC plans include scheduled service visits (frequency depends on plan tier), priority response times, parts at cost price (some plans include parts), dedicated service engineer, and performance reports. AMC is available in Basic, Standard and Premium tiers — priced by number of units and usage intensity. Email support@arama.asia for a custom AMC quote.

Yes. If your usage pattern changes from home use to commercial use (e.g. you open a business with the chair), you can transition to an AMC at any point. The remaining consumer warranty period will be credited towards your AMC fee. Contact support@arama.asia to arrange the transition.

Standard ārāma warranty is non-transferable from the original registered owner. The new owner must register a second-hand warranty (2 years, extendable to 5 years) independently. When selling your chair, inform the buyer that they can register at arama.asia/warranty-registration for their own coverage.

Email support@arama.asia with your name, mobile number, approximate purchase date and product model. We will attempt to trace your order in our system. If found, we will process your registration. If not found, registration may not be possible without proof of purchase — this is why we recommend registering immediately after purchase while your invoice is available.

Yes. Email support@arama.asia with your warranty registration ID and the updated details (new addresss, new mobile or new email). Updates are processed within 2–3 working days. Keeping your details current ensures service teams can reach you and visit the correct addresss.

Yes. Portable massagers (eye massager, gun massager, scalp massager, TENS massager, knee massager, neck massager) are covered under warranty. The same purchase-price-based warranty period applies. For portable devices, the warranty typically covers manufacturing defects in the motor, electrical components and body — not physical damage or accessories like gel pads or massage heads.

Upholstery (leather covers, cushion foam, massage socks on leg massagers) is not covered under warranty as it is a consumable item subject to normal wear and tear. However, if the upholstery peels or cracks within the first 6 months of purchase from normal use, it may be considered a manufacturing defect — contact support@arama.asia with photos for assessment.

Warranty is a manufacturer's guarantee against defects in new products under normal use — reactive (you claim when something fails). AMC (Annual Maintenance Contract) is a proactive service agreement — it includes scheduled preventive visits, priority response, and covers both defect repair and maintenance. AMC is mandatory for commercial use and optional (but recommended) for heavy home use beyond the warranty period.

A fault within 30 days of purchase is treated as a Dead on Arrival (DOA) / Early Life Failure. Email support@arama.asia immediately with photos/video of the fault, your invoice and delivery details. DOA cases receive priority resolution — typically replacement or urgent repair within 5–7 working days. Do not attempt to repair the product yourself as this voids the DOA claim.

ārāma offers India's most comprehensive massage chair warranty — up to 5 years on full-price purchases, with pan-India service coverage, genuine parts stocking, 24-hour response commitment and dedicated engineer support. Most competitors offer 1–2 year limited warranty with restricted service areas. ārāma's after-sales infrastructure, built over 20+ years, is unmatched in the Indian massage chair market.

Yes, each ārāma product must be registered individually as each has its own serial number, purchase date and warranty period. Submit a separate registration form for each product. If you have multiple products, email support@arama.asia — our team can process bulk registrations for families or businesses more efficiently.