Legal & Policies

Privacy Policy

Your Privacy, Our Priority

This Privacy Policy ("Policy") applies to the website ārāma Asia operated by Robotic Technologies ("Company," "we," or "us"). This Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information ("PII") in accordance with our Website.

1. Information We Collect

When you visit our website, blog, or app, we may collect personal information including:

• Name and contact details (email address, phone number, mailing address)
• Demographic information to personalize your experience
• Transaction details and purchase history
• Preferences and interests related to wellness products
• Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Personalization: To deliver content and products tailored to your interests
• Service Improvement: To enhance our website and customer experience
• Customer Support: To respond to inquiries and provide assistance
• Marketing: To send promotional offers, wellness tips, and product updates (with your consent)
• Transaction Processing: To complete purchases efficiently and securely
• Analytics: To understand user behavior and improve our services

3. Data Protection & Security

We take the security of your personal information seriously and have implemented industry-standard security measures:

• Secure Socket Layer (SSL) encryption for all sensitive data transmission
• Limited access to personal information by authorized personnel only
• Regular malware scanning and security audits
• Secure networks with firewall protection
• Compliance with data protection regulations

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and shopping cart items
• Understand site traffic and user interactions
• Deliver targeted advertisements
• Improve website functionality

You can disable cookies through your browser settings, but this may affect certain features of our website.

5. Third-Party Services

We use various third-party services to enhance your experience:

• Google Analytics: For website traffic analysis
• Payment Gateways: Razorpay for secure payment processing
• Email Marketing: For newsletters and promotional communications

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties without your consent.

6. Your Rights

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent at any time

7. Data Breach Protocol

In the event of a data breach, we adhere to the Individual Redress Principle, ensuring you have the right to pursue enforceable rights against data processors who fail to comply with applicable laws.

8. CAN-SPAM Compliance

We comply with the CAN-SPAM Act for commercial emails:

• No false or misleading subjects or email addresses
• Clear identification of messages as advertisements
• Physical address included in all emails
• Unsubscribe links provided in every email
• Prompt processing of opt-out requests

Terms & Conditions

Usage Agreement & Guidelines

Welcome to ārāma Asia. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

1. Acceptance of Terms

By accessing arama.asia, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy. If you do not agree, please discontinue use of our website immediately. Learn more about ārāma Asia.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to make purchases on our website. By using our services, you confirm that you meet this age requirement.

2.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate and complete information
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms
• Access your account dashboard to manage your profile

3. Product Information & Pricing

• We strive to provide accurate product descriptions and specifications
• Prices are subject to change without notice
• All prices are in Indian Rupees (INR) unless otherwise stated
• Product availability is subject to stock levels
• We reserve the right to limit quantities on purchases

4. Orders & Payments

4.1 Order Processing

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation will be sent via email

4.2 Payment Methods

We accept the following payment methods:

• UPI (Unified Payments Interface)
• Credit/Debit Cards via Razorpay
• EMI (Equated Monthly Installments)
• Cash on Delivery (COD) - subject to availability

5. Shipping & Delivery

• Delivery timelines are estimates and not guaranteed
• Shipping charges apply based on location and product
• Risk of loss passes to you upon delivery
• Delays due to force majeure events are not our responsibility

6. Warranty & After-Sales Service

• All products come with manufacturer warranty as specified
• Warranty registration is required for coverage
• After-sales service includes maintenance and repair support
• Warranty terms are detailed on individual product pages

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Robotic Technologies or its content suppliers and is protected by intellectual property laws.

• You may not reproduce, distribute, or exploit any content without written permission
• The ārāma brand name and logo are registered trademarks

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the purchase price of the product
• We do not warrant uninterrupted or error-free website operation

9. Prohibited Activities

You agree not to:

• Use the website for any illegal or unauthorized purpose
• Transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Impersonate any person or entity

10. Franchise & Rental Services

Franchise opportunities and rental services are subject to separate agreements. Please contact us for detailed terms and conditions.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of revised terms.

12. Governing Law & Dispute Resolution

• These terms are governed by the laws of India
• Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka
• We encourage resolution through customer support before legal action

Refund & Cancellation Policy

Returns, Exchanges & Refunds Made Simple

1. Return Eligibility

1.1 Timeframe

• 7-Day Return Window: Products can be returned within 7 days of delivery
• Return request must be initiated within this period
• Products must be unused, in original packaging, with all tags and accessories

1.2 Eligible Products

• Massage chairs, massage guns, and wellness devices
• Products with manufacturing defects or damage during shipping
• Incorrect products delivered

1.3 Non-Returnable Items

• Products with broken seals or hygiene packaging (eye massagers, face massagers)
• Customized or personalized items
• Products damaged due to misuse or negligence
• Clearance or final sale items (marked explicitly)
• Products purchased during special promotional sales (unless defective)

2. Order Cancellation

2.1 Before Shipment

• Orders can be cancelled without charges before dispatch
• Full refund will be processed to the original payment method
• Cancellation requests via email: support@arama.asia or phone

2.2 After Shipment

• Once shipped, cancellation is not possible
• You may refuse delivery and follow the return process
• Return shipping charges may apply

3. Return Process

Step 1: Initiate Return

• Contact customer support at support@arama.asia or +91 70900 90100
• Provide order number, product details, and reason for return
• Upload photos if product is damaged or defective

Step 2: Return Authorization

• Our team will review your request within 24-48 hours
• You will receive a Return Authorization (RA) number
• Return instructions will be provided

Step 3: Ship the Product

• Pack the product securely in original packaging
• Include all accessories, manuals, and warranty cards
• For defective products: We arrange free pickup
• For change of mind: Customer bears return shipping cost
• Need replacement parts instead? Contact support

Step 4: Inspection & Refund

• Product will be inspected upon receipt (2-3 business days)
• Refund processed if product meets return criteria
• Processing time: 7-10 business days to original payment method

4. Refund Methods

5. Exchange Policy

• Exchanges available for defective or damaged products only
• Subject to product availability
• No exchange for change of mind (refund only)
• Exchange processed within 7-10 business days after receiving returned item

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Report immediately: Within 48 hours of delivery
• Documentation required: Photos/videos of damage, packaging, and product
• Resolution options: Free replacement, repair, or full refund
• Pickup arranged: We will schedule free pickup at your convenience

7. Warranty-Related Returns

• Products under warranty are eligible for repair or replacement
• Warranty claims handled separately from returns/refunds
• Visit Warranty Registration for details
• Contact Maintenance Support for service

8. Rental Service Cancellations

8.1 Before Rental Period Starts

• Cancellation allowed up to 48 hours before rental start date
• Full refund minus processing fee (if applicable)
• View our rental services for more details

8.2 During Rental Period

• No refunds for early termination
• Rental charges apply for the full committed period

9. Relax Lounge Services

• Session bookings: Cancellable up to 2 hours before appointment
• Membership passes: Non-refundable but transferable
• Unused sessions can be rescheduled within validity period
• Find your nearest ārāma Relax Lounge

10. Exceptions & Special Cases

10.1 Festival/Sale Period

Products purchased during major sale events may have modified return policies (clearly mentioned at checkout).

10.2 Corporate Bulk Orders

B2B orders and bulk purchases follow separate return policies outlined in the purchase agreement. For corporate wellness solutions, please contact our team.

10.3 Installation Services

• Installation charges are non-refundable
• If product is returned, installation fee is deducted from refund
• For installed products, de-installation labor charges apply at actuals
• Schedule a maintenance service if you need product support

11. Refund Amount Calculation

Full Refund Scenarios:

• Defective or damaged products
• Wrong item delivered
• Cancellation before shipment

Partial Refund Scenarios:

• Product returned without original packaging: 10% deduction
• Missing accessories: Cost deducted from refund
• Return shipping charges (for change of mind): Deducted from refund
• Transportation & Labor Charges: Applicable at actuals for product pickup and re-installation (if applicable)

12. Contact for Returns & Refunds